How CPS Helped Glenlyn Medical Centre Improve Continuity and Manage GP Workload

About Glenlyn Medical Centre

Glenlyn Medical Centre in North-West Surrey delivers care to approximately 17,000 primary care patients, with additional cardiology services reaching up to 70,000 people.

Before partnering with Clinical Pharmacist Solutions (CPS), the centre faced a common challenge in primary care: maintaining consistent clinical pharmacist cover year-round. Joseph Todd, Glenlyn's Managing Director, explains:

“Working with CPS enables us to maintain our capability throughout the working year without any downtime… our patients are being looked after properly by pharmacists all the way through.”

The Challenge: Continuity and GP Workload

GPs at Glenlyn were previously deeply involved in repeat prescriptions and medicines management - significantly increasing their workload and reducing time for direct patient care.

“The GP workload in managing prescriptions has gone. CPS has taken that largely out.”

By implementing a pharmacist-led repeat prescription service, the practice now benefits from:

• Consistent cover for medication reviews

• Routine medicines reconciliation

• Strengthened medicines safety processes

• An average prescription turnaround time of under 24 hours

“Our medicine safety has never been better… CPS ensure that our patients are safe a hundred percent of the time.”

These outcomes align with NHS England's recommendations on expanding clinical pharmacy in general practice, highlighting the value of clinical pharmacist support in managing primary care pressures.

Why Glenlyn Chose Clinical Pharmacist Solutions

Facing increasing pressures and the unpredictability of seasonal demand, Glenlyn needed a reliable pharmacist support model that ensured consistent cover beyond a single point of dependency.

“Other providers weren’t able to provide year-round cover… CPS worked with us to develop a process so we don’t have a gap in provision… we don’t have breaks in service.”

Our Model: Supporting GP Practices and PCNs with Confidence

We are a CQC-registered, ARRS-fundable provider of pharmacist- and technician-led services. Our managed model supports GP workload management and medicines safety, offering:

• PCN DES-compliant medical indemnity

• Cyber Essentials PLUS & NHS DSPT compliance

• Built-in annual leave and sickness cover

• No minimum contract term

• Weekly workload reporting and regular audits

“Having a team like CPS working with us means that our patients are safer… CPS offers a cost-effective solution to delivering the care your practice needs.”

This case highlights how structured pharmacist services enhance medicines management, streamline repeat prescription processes, and strengthen continuity of care across GP practices.

For more insight into how clinical pharmacy strengthens general practice, see the Royal Pharmaceutical Society's guidance on pharmacist-led care.

In Need of Similar Support? Book a Call with Us

If your practice or PCN is exploring how to reduce GP workload and improve medicines management with structured clinical pharmacist support, we would be pleased to help.

Book a call today to explore your current setup, winter planning needs, and how our model could support your goals.

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